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Emergency Response

Emergency Response

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About UsOur Team

Emergency disaster cleanup services

  • Fire and smoke recovery
  • Water damage cleanup
  • Mould removal and environmental remediation
  • Wind and storm damage recovery
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Mario Caetano, CEO/President


Mena Pereira, Vice President


Lucie DiMuzio, Compliance & Customer Service Officer, Manager

Having started her career as an insurance adjuster in 1974 , Lucie quickly exceeded and met all criteria to become unit claim manager.    Bringing with her extensive  insurance knowledge and expertise, Lucie began her journey at Novatech DKI in 1993 as receptionist , administrative assistant, assistant operation manager to general manager in our organization.    Customer Service is an integral part of Lucie’s values and goals.   Her gained experience and wisdom is systematically incorporated as part of the strategic planning and the business operation process at Novatech DKI.     Throughout the years with her delicate grace, she has earned the utmost respect of her colleagues.  Every personal connection either  with her peers or her customers has meaning.  She ensures quality and service that exceeds customer expectations giving all involved placidity.    With her flamboyant personality, Lucie leads the way with confidence and certainty influencing not only her customers but also her teams who have come to expect nothing other than respect, courtesy and compassion.     Lucie’s  flexible and  innovative qualities help make Novatech DKI  the success it continues to be. Growth is a fundamental part of our organization and it is without a doubt that Lucie is the Anchor in our reputation of quality and integrity.

Kevin Stewart, Estimator/Project Manager

Having specialized in the construction industry for over 20 years, Kevin joined the Novatech DKI team of professionals in 2007 as an Estimator/Project Manager. Bringing with him a wealth of experience, he is able to handle all aspects of a claim never compromising the quality and customer satisfaction. Kevin’s outlook is of a relationship based nature allowing him to go above and beyond. Kevin has successfully completed his IICRC Certification in Water Damage Restoration, (WRT) Fire and Smoke Restoration (FST) and Commercial Drying Specialist (CDS).

Chris DiMuzio, CTech, Estimator/ Project Manager

After successfully completing the Construction Engineering Technician Program (CTech), Chris started his career as an Estimator Project Manager with Novatech DKI. Chris has been in the insurance restoration business since 2007 and understands that commitment and quality are forefront. Chris’s genuine friendly approach allows him to quickly identify and focus on the customer’s needs. Chris has achieved his IICRC certifications in Water Damage Restoration (WTR), Smoke and Fire Restoration (FST) and Applied Microbial Remediation Technician (AMRT).

Tina Whitmore, Junior Estimator/Project Manager

Tina has over 12 years working experience in the restoration industry.  Her career started as a Laborer, Restoration Specialist and Crew Chief to her most current role as Supervisor / Junior Estimator / Project Manager. Tina has a strong team leadership, communication and organization skills with the availability and ability to work effectively with the required 24/7/365 emergency services. She is fluent in both English and French. Tina has previous experience with Strone as well as with Paul Davis Systems.  She is familiar with insurance company protocols, guidelines and KPIs.  Her certifications include  Xactimate V28 as well as XactAnalysis.  Certificates of Completion for Cleaning Science,  Asbestos Supervisor, Fire & Smoke and Water Restoration Technician all thought IICRC.

Colin Gnatiuk, Operation Manager, IICRC Certifications


Suzanne Bertrand, Administrative Assistant


Ling Jun Yu, M. Sc., CGA Accounting Supervisor

Jessie Lei, Accounting Assistant