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Emergency Response

Emergency Response

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Emergency TipsWater Damage

Emergency disaster cleanup services

  • Fire and smoke recovery
  • Water damage cleanup
  • Mould removal and environmental remediation
  • Wind and storm damage recovery
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In Case of Water Damage

When you experience water damage, fast action is important. However, the wrong action can impede recovery. The following tips are intended to provide you with an overview of what you should and should not be doing.


+ Identify the source of incoming water and, if possible, stop it or call a professional
to handle it.
+ Turn off all electrical appliances and electronics in and around the affected area
+ Remove excess water by mopping or blotting
+ Stay away from sagging ceilings
+ Remove or elevate furniture off wet areas to prevent permanent stains
+ Prop up wet cushions
+ Wipe water from wood furniture after removal of lamps and table top items
+ Place aluminium or glass saucers under furniture legs when on wet carpet to prevent
possible bleeding of dyes into the carpet below
+ Remove valuable oil paintings and art objects to a safe and dry environment
+ Empty out closet floors, including shoes and cardboard boxes that could cause staining
+ Call our 24-hour help line for assistance


+ Turn on ceiling fixtures if the ceiling is wet (remember: stay away from sagging ceilings)
+ Pull up the carpet and padding, this could cause permanent damage
+ Leave books and other materials containing water soluble dyes on wet carpets
+ Attempt to dry carpeting with an electric heater
+ Turn the heat above normal room temperature until our technicians have installed
dehumidification equipment and evaluated the drying procedure

What to Expect

When you suffer a loss caused by fire, water, wind or mould, the period immediately following can be a time of confusion. At Novatech DKI, we believe that communicating exactly what you can expect during this high-stress time can help alleviate uncertainty and provide comfort and help.

In the event of a loss due to fire or water, the first thing we will determine is the safety and habitability of your home or business. We will consider structure damage, presence of mould, sewer backup contamination, biohazards, smoke toxicity and immune compromised occupants. Once safety issues have been assessed, the next priority is preserve your belongings.